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Customer service is key to outcomes for injured workers. That’s why I’m especially proud of the way we work with injured workers. Treating people with respect and compassion leads to better results — for employees, their employers and their carriers and third-party administrators.

There’s a new health problem impacting workers of all ages. It’s call ‘Sitting Disease.’ It’s actually just a catchy term referring to the negative effects of a sedentary lifestyle. But it perfectly describes the cause of many aches and pains — and workers’ compensation claims.

This is a special time of year for those of us in physical therapy. National Physical Therapy Month was established by the American Physical Therapy Association each October to recognize the impact and raise awareness of the valuable role we play in helping people decrease their pain, improve their mobility and return to function.

One of the biggest reasons workers go out on comp is due to low back pain (LBP). For many people it is a recurring problem. A new study even shows that having an episode of LBP is the main risk factor for having recurring episodes.

As many Americans recover from the devastation from the two recent hurricanes, it’s important to ensure workers stay safe and healthy. Many people are engaged in cleanup and rebuilding efforts both at home and at work, and are likely engaged in tasks that are not part of their normal daily routines. This can cause a variety of musculoskeletal injuries, as they use muscles they normally don’t and may find themselves in awkward physical positions.

More than half of American adults face “unpleasant and potentially hazardous” working conditions. Almost three-quarters spend at least one-fourth of their work time in “intense or repetitive physical labor.”

“Early referral for outpatient rehabilitation may reduce the utilization of health services that carry greater risks or costs in those with nontraumatic knee pain.”

A new return-to-work study glaringly illustrates some of the problems with getting quick, appropriate medical care to injured workers. It also shows a substantial percentage of injured workers are not being shown how to do their jobs safely to prevent reinjury.